As a result, the product launch has been disastrous and the impact has the entire organization scrambling to save face, with many now believing that decision was the final blow to an already struggling company. Worse yet, the CEO seemed to be on the side of the 3rd party when concerns were raised during development of the new product, leaving the 3rd party to their own devices.
#Rocketdocs software#
Jason Pappas has never led a software company before, resulting in bizarre decisions such as bringing in a 3rd party to lead development of the new product. Many employees hold the belief that these leaders aren't fully "in it" with them to the level that they're asked to be, namely because of the lack of vision, direction, and output from these leaders. The attention of some leadership, including Jason Pappas (the CEO), is divided between RocketDocs and other business ventures. Instead, many simply watch their team struggle while sitting in their ivory tower alleging they spend their time strategizing but the strategies either aren't completed or are abandoned because of rapidly shifting goals. For a company of less than 50 people, leaders are needed who can not only develop strategy but also get their hands dirty to help lighten the load for their team. While leadership does have a few engaged and experienced people, too much payroll is going to too many do-nothing executives who only contribute strategy and either lack the skills to assist their teams or simply refuse to contribute. Historical issues with overpromising and underdelivering have most teams having to focus more on who they are going to disappoint versus who they can help, crushing company morale. Company is severely understaffed for the number of customers and the aggressiveness of goals. Most "lifers" at the company have also left, leaving huge gaps in valuable institutional knowledge that helped make the company successful in the first place. We watched the company lose the entirety of the product team twice over in the past three years.
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